Rapid Response Service

The Rapid Response Service provides counselling and emotional support to those who are having difficulty coming to terms with or adapting to their sight loss. There is also a befriending element to the service to help reduce isolation. The service is operated by Raheel Razvi, who is a qualified counsellor.

Referrals may come from colleagues within the organisation, from local authorities, friends, relatives or through self-referrals. On receiving a referral, Raheel will quickly make contact and arrange an initial visit based on the information received. The meeting allows the client to discuss what they consider to be their main difficulties and what they would like to gain from the service. Regular appointments can then be arranged accordingly, either weekly, fortnightly or less frequently, according to individual needs. People often find it helpful to talk through the difficulties they are experiencing, and the service includes counselling and befriending to allow people to express their feelings and to help overcome feelings of isolation.

The service is flexible in nature, some people may require support with form filling and correspondence or other practical support rather than any form of counselling. Sometimes both are required at different stages.

The service is available to clients for a maximum period of 12 to 18 months. Clients receiving this service may also want to see a Support Worker or a Volunteer as a range of support is often necessary. Alternatively, counselling can also be accessed via Action on Sight Loss (020 7391 2022) or through a client’s GP.

For further information, please contact our Head Office on 020 8423 5141.